Frequently Asked Questions

Can I buy directly through you?

No. You must contact one of our distributors.

I can't find the parts list for...

If it is an older machine that you are looking at, you may need to call one of our customer service representatives and have the parts list faxed to you, as it may not be available through this website.

What is the warranty on this machine?

You can find our warranty policy information here.

Is this product Food Safety Approved?

You can find our list of Canadian Food Safety Approved products here.

I am unable to view your MSDS files, parts lists, spec sheets and literature. Why is this?

The most common reason that these documents don't work properly is because your Adobe Reader is out of date. You can get the most recent version here for free.

Why can't I view any of the videos on your site?

This is probably because your Adobe Flash Player is out of date or possibly not even installed. Click here to download it for free.