Your new product from Dustbane Products Limited is covered by a limited warranty from the date of purchase. This includes all new units and accessories (some exceptions apply) manufactured or supplied by Dustbane Products Limited and delivered to the original retail purchaser by an authorized Dustbane distributor.
Should your product have a defect in material or workmanship under normal use and care within the outline warranty period, contact an authorized Dustbane service centre for instructions on how to proceed.
The provisions of this warranty shall not apply to normal maintenance services and the replacement of service items as required in the Dustbane Recommended Maintenance Schedule nor to any unit of Dustbane equipment which has been subject to:
- water damage or exposure to humidity
- inadequate storage method
- use of inappropriate accessories, parts or chemicals
- service by an unauthorized Dustbane repair depot
What Is Covered
TEN (10) YEARS warranty on all polyethylene rotationally molded tanks to be free from all cracks and/or corrosion. Replacement tanks are subject to model year and availability.
THREE (3) YEARS warranty on all equipment parts against defects in material and workmanship under normal use and care.
ONE (1) YEAR warranty on labour based on Dustbane’s Labour Rates and equipment parts under normal use and care.
ONE (1) YEAR warranty on electrical components under normal use and adequate storage methods.
ONE (1) YEAR warranty on equipment battery under normal use and care following the recommended charging procedures.
ONE (1) YEAR warranty on equipment charger under normal use and adequate storage methods.
Vac Motor and Transmission
THREE (3) YEARS OR UP TO 2000 HOURS warranty on vac motor and transmission under normal use and care.
Wheels and Casters
ONE (1) YEAR warranty on equipment wheels and casters under normal use and care.
What Is Not Covered
The following parts and/or accessories are exempt from the terms of this warranty:
- Rubber parts
- Electric cord
- Painted parts
- Floor pads
- Drive pad
- Nylon brush
- Battery cable
- Carbon brush
Warranty Claim Process
If a product or one of its parts qualifies for replacement or service during the warranty period, contact Dustbane Products Limited directly for further instructions on how to proceed. You will need the product model number, serial number and date of purchase. If proof of purchase is not available, the warranty period begins 1 month after the sale of the product to an authorized Dustbane distributor.
If the product is eligible, Dustbane Products Limited will send you a pre-paid shipping label for merchandise return. Upon receipt of the return, Dustbane may:
- ship a replacement
- contact you directly with information regarding the repair of the product
- issue a refund
Neither Dustbane Products Limited nor any authorized Dustbane distributor shall be liable for any claims or damages (including, but not limited to, consequential damage and loss of income) resulting from any failure of Dustbane equipment, whether caused by negligence or otherwise.
Dustbane Products Limited is not responsible for claims or damages resulting from service delays while in performance of the obligations under this Warranty; nor for loss or damages while the product is in transit.
No Other Warranty Applies
This warranty is expressly in lieu of all other warranties expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, and there are no further conditions, warranties or representations (oral or written) except for those stated in this warranty.
Neither Dustbane Products Limited, any authorized Dustbane distributor, any salesperson or employees thereof, nor any other person is authorized to make any statement or representation concerning the obligations of Dustbane as to the new equipment unit purchased. Dustbane Products Limited will not assume any obligation made by any such statement unless otherwise stated within this warranty.
The purchaser upon purchasing any unit of Dustbane equipment accompanied by this warranty agrees to accept the protection provided and the limitations as being both sufficient and commercially reasonable.